Refund policy

 

Last updated: 15/06/2026

At The DUD Store, we follow an Exchange Only Policy.

Returns are not accepted for reasons such as:

• Change of mind
• Incorrect size selected by the customer
• Personal preference
• Delayed delivery by courier partners
  
  Refund Eligibility
  Refunds will only be considered if:
  
  
• The product received is damaged
• The product received is defective
• The wrong product has been delivered

Mandatory 360° Unboxing Video
To be eligible for a refund, customers must provide a complete 360-degree unboxing video.

The video must:

• Start before opening the package
• Clearly display the shipping label
• Show the package condition
• Record the entire unboxing process without cuts or edits

Claims submitted without a complete unboxing video may not be approved.

Refund Processing
Once approved, refunds will be processed to the original payment method within 7-10 business days.

The DUD Store reserves the right to approve or reject any refund request after reviewing the submitted evidence.

 

Contact Us

• Email: support@thedudstore.com

• Instagram: @the.dud.store